Rivo

Privacy Policy

Last updated: 14 September 2026

This Privacy Policy explains how Rivo AI Pte. Ltd. (“Rivo”, “we”, “us” or “our”) collects, uses, discloses, stores and protects personal data when people visit our website, communicate with us, use our AI-powered service, or interact with a real estate professional using Rivo through WhatsApp (together, the “Service”).

This Policy should be read with our Terms of Service. It does not replace the privacy notice of an agent or agency using Rivo. That business may make its own decisions about your personal data and should explain those practices separately.

1. Who We Are and Our Role

Rivo AI Pte. Ltd. is a Singapore company providing AI-assisted lead engagement, qualification, follow-up, property-matching and viewing-scheduling tools to real estate professionals.

Our role depends on the context:

  • For account, website, billing, support, security and direct business-contact data, Rivo generally determines the purposes of processing and is responsible for that processing.
  • For lead, contact, listing and conversation data processed on behalf of an agent or agency customer, that customer generally determines why the data is used and Rivo processes it to provide the Service under the customer’s instructions.

If you are a buyer, tenant, seller, landlord or other lead communicating with a Rivo customer, you should also review that customer’s privacy notice and contact that customer for questions about its decisions concerning your data.

2. Personal Data We Collect

Depending on how you interact with the Service, we may collect:

  • Account and business information: name, business name, job title, professional licence or registration details, email address, telephone number, login and subscription information.
  • WhatsApp and communication data: WhatsApp identifiers and phone numbers, message content, attachments, timestamps, delivery events, opt-out instructions, conversation history and handover status.
  • Lead and property preferences: budget, preferred location, property type, move or purchase timeline, financing status, viewing availability, stated interests, objections and other information shared in a conversation.
  • Property and campaign context: listing details, portal or advertisement source, campaign identifiers, referral information and the property that prompted an enquiry.
  • Viewing and transaction workflow data: requested or booked viewing times, calendar details, agent notes, lead status and outcome information supplied by the customer.
  • Technical and usage data: IP address, browser and device information, log records, authentication events, dashboard activity, cookies and similar technologies.
  • Support and business correspondence: questions, feedback, call or meeting notes, troubleshooting information and records of communications with us.
  • Payment information: billing address, plan and transaction records. Payment card details may be collected directly by our payment provider rather than stored by Rivo.

Please do not send sensitive personal data, identity documents, payment credentials or confidential financial information through the Service unless the relevant customer specifically requests it through an appropriate process and has a lawful need for it.

3. How We Collect Personal Data

We collect personal data directly from you, from the Rivo customer with whom you communicate, through connected WhatsApp Business accounts, property portals, advertising platforms, calendars and other integrations authorised by the customer, and automatically through website and Service usage. We may also receive business contact information from referrals or public professional sources.

4. How We Use Personal Data

We may use personal data to:

  • provide, configure and operate the Service;
  • receive, analyse, generate and deliver WhatsApp messages on behalf of a customer;
  • understand enquiries, infer preferences and intent, qualify and prioritise leads, suggest relevant properties, follow up and coordinate viewings;
  • authenticate users, administer accounts, process subscriptions and provide support;
  • maintain security, prevent fraud, abuse and spam, enforce opt-outs and troubleshoot incidents;
  • monitor performance, analyse usage and improve product quality, reliability and user experience;
  • comply with law, regulatory requirements and valid legal requests, and establish or defend legal claims; and
  • send service communications and, where permitted, business or marketing communications.

We use personal data only for purposes that a reasonable person would consider appropriate in the circumstances and for which we have consent or another lawful basis under applicable law. Where required, we will seek additional consent before using data for a materially different purpose.

5. AI Processing and Automated Assistance

The Service uses automated systems and AI models to analyse message content and interaction patterns, extract or infer information such as preferences and apparent intent, generate replies, recommend next actions, match properties and assist with scheduling. These outputs may be inaccurate and do not independently determine legal rights, access to housing, credit eligibility or other similarly significant matters.

Customers can review conversations and take over from automation. If you believe an automated message or inference is incorrect, contact the agent or agency you are dealing with or email us at team@rivoai.co.

Rivo may use aggregated or de-identified information to analyse and improve the Service. We do not sell personal data. We do not use identifiable Customer Data to train general-purpose AI models unless the relevant customer expressly agrees and any required notices or consents are in place.

6. When We Disclose Personal Data

We may disclose personal data only as reasonably necessary to:

  • the agent or agency customer responsible for the relevant account and its authorised team members;
  • Meta and WhatsApp to enable WhatsApp Business Platform messaging and account functionality;
  • cloud hosting, AI model, analytics, communications, customer-support, security and payment providers that process data for us under contractual or other appropriate safeguards;
  • connected property portals, advertising platforms, calendars and other services at the customer’s direction;
  • professional advisers, auditors, insurers and financing or transaction counterparties subject to appropriate confidentiality;
  • a buyer, successor or relevant counterparty in a proposed or completed corporate transaction, subject to appropriate protection; and
  • government authorities, courts or other parties where required by law or reasonably necessary to protect rights, safety and security.

Third-party platforms may process data for their own purposes under their terms and privacy policies. In particular, use of WhatsApp is subject to Meta’s and WhatsApp’s applicable terms and policies.

7. International Transfers

Rivo is based in Singapore and may use personnel and service providers in other countries. Personal data may therefore be transferred to and processed outside the country where it was collected. Where Singapore law applies, we take reasonable steps to ensure that overseas recipients provide a standard of protection comparable to the protection under the Personal Data Protection Act, including through contractual and security safeguards where appropriate.

8. Data Retention

We retain personal data only for as long as it is reasonably needed for the purposes described in this Policy, to provide the Service, comply with law, resolve disputes and enforce agreements. Retention depends on the type of data and the relevant customer’s instructions.

Unless a different period is agreed or required by law, active Customer Data is generally retained while the customer account remains active. Following termination, a customer may request an export within 30 days, after which Customer Data is scheduled for deletion or de-identification from active systems. Residual copies may remain for a limited period in secure backups and logs until overwritten under normal retention cycles. We may retain account, billing, security and legal records for longer where reasonably required.

9. Security

We use reasonable administrative, technical and organisational measures designed to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, loss, disposal or similar risks. Measures may include access controls, authentication, encryption in transit, logging, vendor review, backups and incident-response procedures. No system is completely secure, and we cannot guarantee absolute security.

10. Your Choices and Rights

Depending on applicable law and our role, you may request access to or correction of personal data, withdraw consent, object to or limit certain uses, request deletion, or ask questions about how data is handled. Rights may be subject to legal exceptions and identity verification.

If your data is controlled by a Rivo customer, please contact that agent or agency first. You may also use Rivo’s published data-deletion request page or email team@rivoai.co. We will respond directly where we are responsible for the processing or forward or assist with the request where the customer is responsible.

To stop automated or marketing messages, follow the instructions in the conversation, send a recognised opt-out such as “STOP”, or contact the relevant agent or agency. Service-related messages may still be sent where necessary and lawful.

11. Cookies and Similar Technologies

Our website and dashboard may use essential cookies and similar technologies for authentication, security, preferences and basic operation. We may also use analytics or advertising technologies where permitted. Where required, we will provide a cookie notice or consent control explaining the available choices.

12. Children

The Service is intended for business users and adults seeking real estate services. It is not directed to children, and we do not knowingly collect personal data from children below the age at which they may validly consent under applicable law without appropriate authorisation. If you believe a child has provided personal data improperly, contact us so we can investigate and take appropriate action.

13. Data Breaches

If a personal-data incident occurs, we will investigate, take reasonable steps to contain and remediate it, and notify affected customers, individuals or authorities where required by applicable law. Customers should promptly tell us about any suspected compromise of their Rivo account or connected integration.

14. Changes to This Policy

We may update this Policy from time to time. We will post the updated version, revise the “Last updated” date and provide reasonable notice of material changes where appropriate or required.

15. Contact Us

Questions, complaints and personal-data requests may be sent to:

Data Protection Contact
Rivo AI Pte. Ltd.
Email: team@rivoai.co
Registered office: 57 Mohamed Sultan Road, 01-05, Sultan-Link, Singapore, 238997

If you are not satisfied with our response, you may have the right to contact the Personal Data Protection Commission of Singapore or another competent data-protection authority.