Terms of Service

These Terms govern access to and use of Rivo, including its website, WhatsApp-based AI service, dashboard and related features (together, the “Service”). By creating an account, connecting a WhatsApp Business account, or using the Service, the agent, agency or other business customer (“Customer”, “you” or “your”) agrees to these Terms. If you use the Service for an organisation, you represent that you have authority to bind it. If you do not agree, do not use the Service.

1. Description of Service

Rivo provides an AI-powered lead engagement, qualification, follow-up, property-matching and viewing-scheduling service for real estate professionals. The Service may connect with the Customer’s WhatsApp Business account and other supported third-party services to process inbound enquiries and assist with customer communications.

Features, integrations and availability may change as the Service develops. Rivo does not itself provide estate agency, brokerage, financial, legal, valuation or investment services.

2. Eligibility and Authority

The Service is intended for businesses and authorised real estate professionals. The Customer represents that it is legally capable of entering into these Terms, has authority to connect each account or data source used with the Service, and holds all licences, registrations and permissions required in every market where it operates, including applicable Council for Estate Agencies requirements in Singapore.

3. Account and WhatsApp Business Integration

The Customer is responsible for maintaining accurate account information, safeguarding credentials and keeping an active WhatsApp Business account in good standing. The Customer authorises Rivo to access the connected assets and to send, receive and process messages through the WhatsApp Business Platform solely to provide the Service and carry out the Customer’s configured instructions.

Use of WhatsApp is also governed by Meta’s and WhatsApp’s applicable terms and policies, including the WhatsApp Business Terms of Service, WhatsApp Business Messaging Policy and WhatsApp Business Commerce Policy. The Customer remains responsible for complying with those requirements. Where an applicable Meta or WhatsApp requirement conflicts with these Terms in relation to use of WhatsApp, that requirement controls.

The Customer retains ownership and control of its WhatsApp Business number and account. Rivo receives only the permissions needed to provide the Service and claims no ownership of those assets.

Meta may change, suspend, restrict or terminate access to the WhatsApp Business Platform, a Customer account, messaging throughput, templates or quality ratings. Rivo does not control those decisions and is not responsible for resulting interruptions, provided that this does not limit liability that cannot lawfully be excluded.

Meta and WhatsApp are third-party service providers and are not parties to these Terms.

4. Messaging Consent and Opt Out

The Customer may use the Service only to communicate with people who have made a genuine enquiry, initiated a conversation, or otherwise provided valid consent or another lawful basis for the communication. The Service must not be used for unsolicited bulk, cold, deceptive or harassing messaging.

The Customer is responsible for complying with the consent, notice, Do Not Call, marketing and record-keeping requirements that apply to its communications, including Singapore’s Personal Data Protection Act and applicable anti-spam rules.

Where the relevant opt-out feature is enabled, Rivo is designed to detect recognised instructions such as “STOP” and suspend automated messaging to that recipient. The Customer must monitor opt-outs, must not circumvent or disable applicable suppression controls, and must not resume marketing messages without a valid basis and any fresh consent required by law.

WhatsApp may permit free-form replies only during specified conversation windows and may require approved message templates outside those windows. The Customer is responsible for the accuracy, category, legality and policy compliance of templates and message content it provides or approves.

5. Subscription Plans and Fees

The available plans, features, usage limits and prices are described on Rivo’s website or in an applicable order form. Unless an order form states otherwise:

• subscriptions are billed monthly in advance to the authorised payment method;
• subscriptions renew automatically for successive monthly periods until cancelled;
• Rivo will provide at least 30 days’ notice before a price increase applies to a renewing subscription; and
• fees already paid are non-refundable except where required by law or expressly stated in an order form.

Taxes are excluded unless stated otherwise. The Customer is responsible for applicable taxes other than taxes on Rivo’s income.

Meta may charge separately for use of the WhatsApp Business Platform. Unless expressly agreed in writing, those charges are between the Customer and Meta and are not included in Rivo’s subscription fees.

6. Customer Responsibilities and Acceptable Use

The Customer must:

• provide accurate business and account information;
• ensure it has all rights, notices, consents and lawful bases needed for Customer Data and communications;
• review automated conversations at reasonable intervals and take over when human judgment is appropriate;
• treat leads and contacts fairly and comply with professional, advertising, consumer-protection and real-estate rules;
• maintain the confidentiality of credentials and promptly report suspected unauthorised access; and
• use the Service only for lawful business purposes.

The Customer must not use the Service to send spam, impersonate others, mislead recipients, infringe rights, distribute malware, attempt unauthorised access, reverse engineer the Service except where law permits, evade usage limits or safety controls, or facilitate unlawful commission-sharing or other regulated activity.

7. AI Generated Communications

Rivo may analyse conversations, infer preferences or intent, rank or qualify leads, suggest properties, generate follow-ups and send messages under the Customer’s business identity. AI outputs can be inaccurate, incomplete, delayed or unsuitable for a particular person or transaction and may not reflect the latest property information.

The Service is a decision-support and workflow tool, not a guarantee of buyer intent, creditworthiness, suitability, property availability or transaction completion. The Customer remains responsible for professional judgment, regulatory duties, representations made through its account and final decisions. The Customer should verify material facts before any person relies on them and should take over conversations involving negotiation, complaints, sensitive circumstances or professional advice.

Nothing generated or sent by the Service constitutes legal, financial, tax, valuation or investment advice.

8. Data Protection and Privacy

Rivo’s handling of personal data is described in its Privacy Policy, which forms part of these Terms.

For personal data that Rivo collects for its own business purposes, such as Customer account, billing, support, security and website data, Rivo acts as the organisation responsible for that processing. For personal data contained in Customer-provided leads, contacts, listings and conversations (“Customer Data”), the Customer generally determines why and how the data is used and Rivo processes it on the Customer’s documented instructions to provide the Service.

The Customer instructs Rivo to process Customer Data as necessary to provide, secure, support and improve the Service in accordance with these Terms and the Customer’s configuration. Rivo will use appropriate safeguards, limit personnel access, require relevant service providers to protect the data, assist the Customer with reasonable data-subject requests and breach obligations, and delete or return Customer Data as described in the Privacy Policy or an applicable order form, unless retention is required by law.

The Customer is responsible for providing required notices, establishing a lawful basis for processing and communications, responding to its contacts’ requests, and ensuring its instructions comply with law. A person may submit a request through Rivo’s published data-deletion page or by contacting team@rivoai.co. Rivo may direct the request to the relevant Customer where that Customer controls the data.

9. Customer Data and Intellectual Property

Rivo and its licensors retain all rights in the Service, software, models, workflows, documentation and underlying technology. The Customer retains its rights in Customer Data and grants Rivo a non-exclusive, worldwide, limited licence to host, copy, transmit, analyse and otherwise process Customer Data only as needed to provide, secure, support and improve the Service and comply with law.

Rivo may create and use aggregated or de-identified information that does not identify the Customer or any individual to operate, analyse and improve its services. Rivo will not sell Customer Data or use identifiable Customer Data to train general-purpose AI models unless the Customer expressly agrees.

If the Customer provides feedback, it grants Rivo a perpetual, worldwide, royalty-free right to use that feedback without identifying the Customer or disclosing confidential information.

10. Third Party Services

The Service may interoperate with Meta, WhatsApp, property portals, advertising platforms, calendars, cloud hosting, payment providers and other third-party services. Their terms and privacy practices apply independently. Rivo is not responsible for a third party’s service, content or decisions, but remains responsible for its own obligations under applicable law and these Terms.

11. Confidentiality

Each party may receive non-public information that is confidential by nature or designation. The receiving party will use it only to perform or receive the Service, protect it with reasonable care and disclose it only to personnel and service providers who need it and are bound by confidentiality obligations. These duties do not apply to information that is public without breach, already lawfully known, independently developed or lawfully received from another source. A legally required disclosure is permitted after notice where lawful and practicable.

12. Suspension and Termination

The Customer may cancel renewal through the available account controls or by emailing team@rivoai.co. Unless an order form states otherwise, either party may terminate an ongoing subscription on 30 days’ written notice. Rivo may suspend or terminate access immediately where reasonably necessary for non-payment, material breach, unlawful or harmful use, a security risk, or compliance with law or third-party platform requirements.

On termination, Rivo will stop automated messaging on the Customer’s behalf and remove or disable the relevant integration permissions within its control. The Customer may request an export of available Customer Data within 30 days after termination. Rivo will then retain or delete data in accordance with the Privacy Policy, legal requirements and any applicable order form. Sections intended by their nature to survive termination will survive.

13. Warranties and Disclaimers

Rivo will provide the Service with reasonable care and skill. Except for rights and warranties that cannot lawfully be excluded, the Service is provided “as is” and “as available”. Rivo does not warrant uninterrupted or error-free operation, any specific lead or transaction outcome, or the continued availability of third-party integrations.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation.

Subject to the preceding sentence, neither party is liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, goodwill, anticipated savings or data, arising from the Service. Rivo’s total aggregate liability arising out of or relating to the Service in any 12-month period is limited to the fees paid or payable by the Customer for the Service during the 12 months immediately before the event giving rise to the claim.

15. Indemnity

To the extent permitted by law, the Customer will indemnify Rivo against third-party claims, losses and reasonable costs arising from the Customer’s unlawful use of the Service, Customer Data, message content, breach of Sections 3, 4 or 6, or infringement of another person’s rights, except to the extent caused by Rivo’s breach, negligence or wilful misconduct.

16. Governing Law and Disputes

These Terms are governed by the laws of Singapore. The courts of Singapore have exclusive jurisdiction over disputes arising out of or relating to these Terms, subject to any mandatory law that applies otherwise.

17. Changes to These Terms

Rivo may update these Terms from time to time. Rivo will post the updated version and revise the “Last updated” date. For material changes, Rivo will provide reasonable advance notice through the Service, website or direct communication unless an earlier change is required for legal, security or third-party platform reasons. Continued use after the effective date constitutes acceptance of the updated Terms.

18. General Terms

These Terms and any applicable order form are the entire agreement concerning the Service and replace prior discussions on that subject. If an order form conflicts with these Terms, the order form controls for that order. The Customer may not assign these Terms without Rivo’s written consent; Rivo may assign them as part of a merger, restructuring, financing or transfer of substantially all relevant assets. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue. Neither party is liable for delay caused by events beyond its reasonable control. Notices may be sent electronically.

19. Contact

Legal, privacy and support enquiries: team@rivoai.co

Rivo AI Pte. Ltd.
Registered office: 57 Mohamed Sultan Road, 01-05, Sultan-Link, Singapore, 238997